Refund policy


Refund & Returns Policy

Last Updated: [25th July 2026]

Thank you for shopping with Outback Ridez. We want you to be confident when purchasing from us. This policy explains how returns, refunds, and warranty claims are handled.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of Mind Returns

we usually don't take change of mind returns and they must abide by:

We accept change of mind returns provided that:

  • The item is returned within 30 days of receiving your order.

  • The item is unused, uninstalled, and in its original condition.

  • All original packaging, accessories, and documentation are included.

  • Proof of purchase is provided.

Change of mind returns may not be accepted if the product has been installed, modified, damaged, or shows signs of use.

Unless required by law, original shipping costs are not refundable, and customers are responsible for return shipping costs.

Faulty or Damaged Products

If your item arrives damaged or develops a fault, please contact us as soon as possible with:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem.

Depending on the circumstances, we may:

  • Repair the product.

  • Replace the product.

  • Provide a full or partial refund.

  • Offer another remedy in accordance with Australian Consumer Law.

Incorrect Items

If we accidentally send the wrong product, please contact us within 7 days of delivery. We will arrange the appropriate solution at no additional cost to you.

Non-Returnable Items

The following items cannot generally be returned unless required by Australian Consumer Law:

  • Products that have been installed or used.

  • Items damaged through misuse, improper installation, accidents, or modifications.

  • Clearance or final sale items (unless faulty).

  • Products missing original parts or packaging due to customer handling.

Installation Disclaimer

Many of our products are intended for installation on electric bikes. Customers are responsible for ensuring that products are correctly installed and compatible with their specific bike.

Damage caused by:

  • Incorrect installation,

  • Incompatible electrical systems,

  • Product modifications,

  • Improper use,

  • Accidents, or

  • Normal wear and tear

is not covered under our change of mind policy and may not be covered by warranty.

If you are unsure about compatibility or installation, please contact us before purchasing or have the product installed by a qualified technician.

Return Process

To request a return:

  1. Contact us at contact@outbackridez.com with your order number and reason for the return.

  2. Wait for return instructions before sending your item.

  3. Securely package the item to prevent damage during return shipping.

  4. Once received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider.

Shipping Costs

  • If the return is due to our error or a faulty product, we will arrange an appropriate remedy in accordance with Australian Consumer Law.

  • For change of mind returns, customers are responsible for return shipping costs unless otherwise agreed.